CONSUMERS MUST CONTACT STORE WHERE SLEEPER WAS PURCHASED FOR ALL REPAIRS

INFORMATION REQUIRED WHEN ORDERING REPAIR/REPLACEMENT PARTS
(ALWAYS INCLUDE DATE OF PURCHASE, DESCRIPTION OF THE PROBLEM AND INFO BELOW ACCORDING TO PART ORDERING)

  • REPLACEMENT MECHANISM (HICKORY SPRINGS)
    **LAW LABEL IS SEWN INTO DECKING**
    (PARTS AVAILABLE: TRAMPOLINE DECKING, SPRINGS OR COMPLETE UNIT)

    INFORMATION NEEDED: SERIES # AND #
    i.e.: SERIES # 900

    68

    MECHANISM IS SENT AT NO CHARGE IF UNDER WARRANTY.
    DOES NOT COVER LABOR CHARGE.

 

  • REPLACEMENT MATTRESS (PRESTIGE FABRICATORS)
    **LAW LABEL SEWN ONTO SIDE OF MATTRESS**

    INFORMATION NEEDED: SERIES # (NUMBERS UNDER THE BAR CODE)
    i.e.: (11172-1033026072-0001)

    NO CHARGE FOR THE REPLACEMENT MATTRESS IF UNDER WARRANTY, BUT THERE IS A CHARGE FOR SHIPPING.

 

  • REPLACEMENT AIR MATTRESS (LEGGETT & PLATT)
    (PARTS AVAILABLE: MATTRESS COVER, BLADDER, REMOTE WAND AND EXTERNAL PUMP)

    INFORMATION NEEDED: STYLE #, DATE OF PURCHASE & PROBLEM WITH MATTRESS

    **INSTRUCTIONS ARE SENT WITH REPLACEMENT AIR MATTRESS PARTS. LOT # MUST BE CUT OFF AND SENT BACK TO L&P WITHIN 30 DAYS OF RECEIPT. IF REQUIRED INFO IS NOT SENT BACK TO L&P THEN THERE WILL BE A CHARGE FOR THE PART AND SHIPPING**

 

  • ALL OTHER PARTS
    (SEAT CASINGS, CORES, PILLOW, I/S & O/S BACKS, I/S & O/S ARMS ETC)

    INFORMATION NEEDED FROM THE LAW LABEL OR RECEIPT:
    STYLE #
    FABRIC (PATTERN & COLOR AT BOTTOM OF LAW LABEL)
    PROBLEM WITH PART

    PARTS ARE SENT AT NO CHARGE IF UNDER WARRANTY

 

**OVERNIGHT SOFA WILL NOT ACCEPT CHARGES FOR LOCAL REPAIRS OR RETURNED MERCHANDISE WITHOUT PRIOR FACTORY AUTHORIZATION. PLEASE CONTACT THE OFFICE AT 828-324-2271 FOR AUTHORIZATION AND OSC#**